Shipping and Delivery Policy
Loja da Trama Afetiva uses Nuvem Envio, Nuvemshop’s integrated logistics system, to calculate shipping costs, generate shipping labels, and track orders.
The available delivery options, prices, and estimated timeframes are calculated automatically during checkout based on the destination ZIP code, package weight and dimensions, and carrier coverage.
Shipping Options
Nuvem Envio works with several carriers and shipping services. Not every option will necessarily be available for every order. At checkout, you will only see the services available for the address and package information provided.
Correios
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PAC: A cost-effective service for customers who prefer a lower shipping price. Delivery generally takes longer than SEDEX.
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SEDEX: Correios’ express service, recommended when faster delivery is preferred.
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Mini Envios: A service designed for small, lightweight packages that meet the weight and size limits established by Correios.
Jadlog
Nuvem Envio may also offer delivery through Jadlog. Under this service, the package is delivered by the carrier after being dropped off at an authorized shipping location.
Availability depends on Jadlog’s coverage for the origin and destination ZIP codes, as well as the package specifications.
Loggi
Deliveries through Loggi may be offered in two ways:
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Loggi drop-off service: The package is taken to an authorized Loggi location and then transported to the delivery address;
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Loggi pickup service: The carrier collects the package directly from the store before transportation begins.
Availability depends on the region, carrier coverage, and operational requirements.
Calculating Shipping Costs
To view the available shipping options:
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Select a product and click the purchase button;
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Enter the delivery ZIP code;
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Review the available shipping services;
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Compare the prices and estimated delivery times;
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Choose the most suitable option before completing the order.
The amount displayed is calculated according to the order information and delivery address. Any free-shipping offers or discounts will be shown directly in the shopping cart or at checkout when available.
Estimated Delivery Time
The delivery time shown at checkout is an estimate calculated by the system based on the selected shipping service and destination ZIP code.
The overall timeframe takes into account payment confirmation, order preparation, and the carrier’s estimated transit time. Weekends, public holidays, periods of unusually high order volume, weather conditions, and operational disruptions may affect delivery.
Preparing and Shipping Your Order
Once payment has been confirmed, your order will enter the preparation stage. When it has been dispatched, a notification containing the available tracking information will be sent to the email address provided during checkout.
If you cannot find the message in your inbox, please check your spam, junk, and promotions folders.
Tracking Your Order
As soon as your order is dispatched, we’ll send you a tracking number so you can follow its delivery. If your order is shipped through Correios, you can check its status on the official tracking page.
Tracking updates are provided by the carrier. The first update may take some time to appear after dispatch.
Delivery Address
Before completing your purchase, please check the following information carefully:
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Recipient’s name;
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ZIP code;
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Street or avenue;
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Building number and additional address details;
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Neighborhood, city, and state;
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Contact telephone number.
Once an order has been dispatched, it may no longer be possible to change the delivery address. If you notice an error, please contact the store as soon as possible.
If a package is returned because of an incorrect or incomplete address, the recipient’s absence, or another unsuccessful delivery attempt, the store will contact you with instructions regarding a new shipment. Any additional costs will be disclosed before the package is shipped again.
When Your Order Arrives
Please inspect the package when it is delivered. If it is open, tampered with, or shows clear signs of damage, take photographs and contact Loja da Trama Afetiva as soon as possible.
Do not discard the packaging before inspecting the item, as it may be required when reviewing the incident.
Delays or Delivery Issues
Delivery timeframes are estimated by the carriers and may be subject to change. If the estimated delivery date has passed and your order has not arrived, please contact us and provide your order number.
Our team will review the available information and, when necessary, submit an inquiry to the carrier. Review and response times may vary according to the type of incident and the company responsible for transportation.
Need Help?
If you have any questions about shipping costs, delivery times, or order tracking, please contact our team. Have your order number ready so we can assist you more quickly.
Email: [email protected]
WhatsApp: +55 11 3399-2399