Shipping and Delivery Policy
Loja da Trama Afetiva uses Nuvem Envio, integrated with Nuvemshop, to calculate shipping costs and arrange order shipments.
Prices and delivery times vary according to the destination postal code, package weight and dimensions, and carrier coverage. The available options are displayed during the purchase process, before you confirm your order.
Shipping Options
Depending on the delivery address and order details, the following options may be available:
- Correios: PAC, SEDEX and Mini Envios, subject to each service’s limits.
- Jadlog: shipment through an authorized drop-off location.
- Loggi: shipment through a drop-off location or collection from the store’s address.
Only services available for your order will appear in the cart or at checkout.
Checking Shipping Costs
- Choose an item and add it to your cart.
- Enter the delivery postal code.
- Review the prices and estimated delivery dates.
- Select your preferred service before completing your purchase.
Shipping is shown separately from the product price. When free shipping or a discount is available, the conditions are displayed during the purchase process.
Order Preparation and Dispatch
Loja da Trama Afetiva prepares and dispatches orders within 4 business days after payment confirmation, excluding Saturdays, Sundays and public holidays.
This period covers checking the item, packing it and handing it over to the carrier.
Delivery Time
The total delivery time includes order preparation and transportation to the destination. The estimate is displayed during the purchase process, based on the address and selected service.
Transit time begins after dispatch. If a problem affects delivery, the store will follow up with the carrier and inform the customer of the steps being taken.
Tracking
After dispatch, the store will email you a shipping confirmation and tracking number. If you cannot find the message, also check your spam and promotions folders.
For Correios shipments, you can track your order on the official tracking page: https://rastreamento.correios.com.br/app/index.php.
Tracking updates are provided by the carrier. The first update may take some time to appear after drop-off or collection.
Delivery Address
Before completing your purchase, check the recipient’s name, full address, postal code and contact telephone number.
If you notice an error, notify the store as soon as possible. After dispatch, any change will depend on whether the carrier can accommodate it.
If the package is returned because of an incorrect or incomplete address, the recipient’s absence or another delivery obstacle, Loja da Trama Afetiva will contact you to clarify the situation and agree on a solution. If you are responsible for a reshipping charge, we will explain the amount and reason before requesting your authorization. There will be no additional charge when the problem is the responsibility of the store or carrier.
When Your Order Arrives
Inspect the packaging and item after delivery. If you notice tampering, damage or a discrepancy in the item received, contact the store.
If possible, photograph the packaging and product and keep the materials until you receive instructions. These records help us assist you, but their absence does not prevent you from making a complaint or limit your consumer rights.
Delays or Delivery Problems
If the stated delivery period has ended and your order has not arrived, contact us using the channels below. The store will check the tracking information and contact the carrier when necessary.
Loja da Trama Afetiva will handle the support process and resolution. You will not be required to resolve the problem directly with the carrier.
If we fail to fulfill the offer, the options provided under the Brazilian Consumer Protection Code will be respected, including cancellation and reimbursement of the amounts paid when requested and applicable. Opening an investigation with the carrier does not affect these rights.
Returns and Exchanges
For time limits and instructions on requesting an exchange or return, see our Returns and Exchanges Policy.
Need Help?
For questions about shipping costs, delivery times or tracking, contact the store. If possible, include your order number to help us assist you.
Email: [email protected]
WhatsApp: +55 11 3399-2399