Privacy Policy
Loja da Trama Afetiva respects your privacy. This policy explains how personal data is used when you browse, shop and contact customer service.
Data We Collect
The store may collect your name, CPF (Brazilian individual taxpayer number), email, telephone number, address, order information and messages sent through customer service channels. While you browse, we may also collect your IP address, device information and access data through cookies and similar technologies.
Payments are processed by Nuvem Pago or Mercado Pago. The store does not receive or store complete card details.
How We Use Your Data
Data is used to process payments and orders, arrange deliveries, respond to requests, manage returns and exchanges, prevent fraud and comply with legal obligations.
It may also be used to improve the store’s operation and send promotional communications, subject to the applicable legal basis. You can opt out of promotional messages through the link in the message or by contacting customer service.
Depending on its purpose, processing is based on performing the purchase agreement or taking steps requested by the customer, complying with legal obligations, exercising rights, legitimate interests or consent where required.
Who We Share Data With
The store shares the necessary data with Nuvemshop, payment processors, carriers, customer service and returns providers, technology providers and accounting advisers, according to operational needs. It may also provide information to authorities when required by law.
Some providers may process data outside Brazil. In these cases, the safeguards required by Brazilian law for international transfers must be observed.
Cookies
The store uses cookies necessary for the website to function and may use analytics and advertising cookies.
When processing requires consent, optional cookies must respect the visitor’s choice. Preferences can be changed using the controls available on the website, where provided, or through browser settings. Blocking necessary cookies may affect some features.
Retention and Security
Data is retained for as long as necessary for the stated purposes, compliance with legal obligations and the exercise of rights. Once it is no longer needed, it will be deleted or anonymized where applicable.
The store takes security measures to reduce the risks of unauthorized access, loss or misuse of information.
Your Rights
You may request confirmation of processing, access to and correction of your data, information about sharing and, where provided by law, portability, blocking, anonymization or deletion. You may also withdraw consent and object to processing carried out in violation of the law.
Send requests to [email protected]. To protect your information, the store may ask you to confirm your identity. Some data must be retained to comply with legal obligations or exercise rights.
Personal Data Controller
Leda Aparecida Campos Losso — Loja da Trama Afetiva
CNPJ: 56.200.043/0001-75
Registered address: Rua Rodrigo Cláudio, 253, apto 52 — São Paulo/SP — Postal code 01532-020, Brazil.
Privacy contact: [email protected].
Updates
This policy may be updated to reflect changes in our operations or legislation. The current version will remain available on this page.
Last updated: October 17, 2026.